Introduction

POPIA Compliance Document

ExamSlayers Education is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) . This document outlines how we collect, process, and safeguard your data to ensure compliance with POPIA and maintain your trust.

Section 1: Personal Information Collected

We collect the following categories of personal information to provide and improve our services:

  • Name : To identify you and personalize your experience.
  • Email Address : For communication, service delivery, and marketing purposes.
  • Phone Number : To assist with customer support and account-related inquiries.

This information is collected only when voluntarily provided by you, such as during registration, service requests, or feedback submissions.

Section 2: Purpose of Processing Personal Information

We process your personal information for the following purposes:

  • Providing Services : To deliver the products, features, and support you request.
  • Marketing and Promotional Activities : To inform you about new offerings, updates, and special promotions (you may opt out at any time).
  • Customer Support : To address your inquiries, resolve issues, and enhance your experience.

Your personal information will not be processed for any purpose other than those explicitly stated here unless required by law or with your consent.

Section 3: Data Sharing

We are committed to protecting your personal information and minimizing data sharing. Below, we outline our current practices and future possibilities regarding the sharing of your data.

3.1 Current Practices

  • No Third-Party Sharing :
    At present, we do not share your personal information with any third parties. Your data remains exclusively within our organization to ensure maximum privacy and security.

3.2 Future Possibilities

  • Trusted Service Providers :
    In the future, we may share your personal information with trusted service providers, such as payment processors or email service providers, to facilitate the delivery of our services. These providers will only have access to the data necessary for their specific tasks and will be obligated to maintain confidentiality and security.
  • Advance Notification :
    If we decide to share your information in the future, we will notify you in advance and provide details about the third-party recipients and the purpose of the sharing.

Section 4: Retention of Personal Information

We are committed to retaining your personal information only for as long as necessary to fulfill the purposes outlined in this document. Below, we explain our retention practices and your rights regarding data deletion.

4.1 Duration of Retention

  • Purpose-Based Retention :
    Your personal information will be retained for as long as it is necessary to provide the services you have requested or to achieve the purposes described in this document (e.g., customer support, marketing).
  • Legal Obligations :
    In certain cases, we may retain your data to comply with legal obligations, such as tax, auditing, or reporting requirements.

4.2 Deletion Upon Request

  • Your Right to Deletion :
    You have the right to request the deletion of your personal information at any time. Once we receive and verify your request, we will securely delete your data unless its retention is required by law.

  • Exceptions to Deletion :
    If your data is subject to a legal obligation or ongoing legitimate business need, it may be retained until the obligation or need is fulfilled.

Section 5: Rights of Data Subjects

Under the Protection of Personal Information Act (POPIA) , you have specific rights regarding your personal information. Below, we outline these rights and how you can exercise them.

5.1 Access to Your Personal Information

  • Right to Access :
    You have the right to request access to the personal information we hold about you. This includes details about how we collect, use, and store your data.
  • How to Request Access :
    To request access, please contact us using the contact information provided in the Contact Information section. We will respond to your request within a reasonable timeframe and provide the requested information securely.

5.2 Correction or Deletion of Your Personal Information

  • Right to Correction :
    If you believe any of the personal information we hold about you is inaccurate or incomplete, you may request that we correct it.
  • Right to Deletion :
    You also have the right to request the deletion of your personal information from our records unless its retention is required by law or for legitimate business purposes.
  • How to Submit a Request :
    To request corrections or deletions, please contact us via email or phone. We will verify your identity and process your request promptly.

5.3 Objection to Processing

  • Right to Object :
    You may object to the processing of your personal information for specific purposes, such as marketing activities.

  • How to Object :
    To object, please contact us using the contact information provided. Once we receive your objection, we will review it and cease processing your data for the specified purpose unless there is a compelling legal or operational reason to continue.

Section 6: Security Measures

We are committed to safeguarding your personal information and ensuring its confidentiality, integrity, and availability. Below, we outline the security measures we implement to protect your data from unauthorized access, disclosure, or misuse.

6.1 Industry-Standard Protections

  • Encryption :
    We use encryption technologies to secure your data during transmission and storage, ensuring that it remains protected from unauthorized access.
  • Access Controls :
    Access to your personal information is restricted to authorized personnel who require it to perform their duties. These individuals are bound by strict confidentiality agreements.
  • Regular Audits :
    We conduct periodic security audits and vulnerability assessments to identify and address potential risks to your data.

6.2 Incident Response

  • Monitoring and Detection :
    Our systems are continuously monitored for suspicious activity or potential breaches. If a security incident is detected, we take immediate action to mitigate the impact.

  • Notification in Case of Breach :
    In the unlikely event of a data breach, we will notify you promptly and provide guidance on steps you can take to protect your information.

Section 7: Contact Information

If you have any questions, concerns, or requests regarding your personal information or our compliance with POPIA, please don’t hesitate to contact us. Below are the available methods for reaching out:

7.1 How to Contact Us

  • Email :
    You can email us at info@examslayers.co.za . We aim to respond to all inquiries promptly and ensure your concerns are addressed thoroughly.
  • Phone :
    For immediate assistance, you may call us at +27 66 237 8913 . Our team is available during standard business hours to assist you.

7.2 Types of Requests We Handle

We are happy to assist with the following types of requests:

  • Access Requests : To obtain a copy of the personal information we hold about you.
  • Correction Requests : To update or correct inaccurate or incomplete data.
  • Deletion Requests : To request the removal of your personal information from our records (subject to legal requirements).
  • Objections : To object to the processing of your personal information for specific purposes, such as marketing.

Please provide sufficient details in your communication to help us verify your identity and process your request efficiently.