Examslayers POPIA Notice | Examslayers

Examslayers POPIA Notice Effective date: 12 April 2026

Responsible party Examslayers acts as the responsible party for personal information processed through the Examslayers platform except where another party clearly acts as a separate responsible party under law.
Categories of personal information We may process identity information, contact information, date of birth, education profile information, booking and tutoring information, post-session notes and resources, uploaded file contents and metadata, resource safety scan results, payments and refund records, communications, support records, device and access logs, legal acceptance records, and any information you or an authorised guardian provide through the platform.
Purpose of processing Personal information is processed to create and manage accounts, deliver tutoring and educational services, provide secure in-app access to session notes and resources, scan and moderate uploaded materials, support payments, prevent fraud, secure the platform, respond to support and legal requests, comply with contractual and statutory obligations, maintain service quality, and communicate with users.
Source of information Information may be collected directly from you, from your authorised guardian, from your device or browser, from service providers involved in transactions or communications, or from operational records created through platform use.
Recipients or categories of recipients Information may be shared with tutors or providers involved in delivery, payment processors, communications providers, infrastructure or analytics providers, professional advisers, regulators, law enforcement, or other parties where disclosure is lawful and necessary.
Security and special handling Examslayers takes reasonable steps to secure records and limit access to authorised persons who need the information for legitimate business, security, legal, or support purposes. Where information appears sensitive or belongs to a child, additional access care, operational controls, and minimisation measures may be applied.
Cross-border transfers Some operators or systems used by Examslayers may process information outside South Africa. Where this occurs, Examslayers aims to use lawful transfer mechanisms and appropriate contractual safeguards.
Data subject rights Subject to POPIA and other applicable law, you may request access, correction, deletion where lawful, objection to certain processing, or details about how personal information is processed. You may also lodge a complaint with the Information Regulator of South Africa if you believe your information has been handled unlawfully.
Retention and deletion Records are retained for as long as necessary for operational delivery, legal compliance, platform integrity, dispute handling, finance, fraud prevention, and audit. Deletion requests are assessed against those obligations.
Contact POPIA and privacy requests can be directed to [email protected] or [email protected].

Website and app analytics

With your consent, we process limited usage information — the pages you view, the features you use, your approximate device type, and the referring website — to understand how the Platform is used and to improve it. This processing:

includes our own first-party analytics, which runs only after you opt in (off by default), and a third-party analytics service (Metricool) that measures basic, aggregated site usage and runs unless you opt out by declining;
is tied to a pseudonymous identifier, and to your account where you are signed in;
uses analytics only — no advertising, remarketing or cross-site ad-targeting, and no session or screen recording;
never includes special-category information; and
is retained for up to 12 months, after which raw events are deleted and only aggregated, non-identifying statistics remain.

You can withdraw consent, or opt out of third-party analytics, at any time. See our Cookie & Privacy Policy for details of the analytics tools we use, including Metricool.

Personalisation and automated processing

We use a learner's stated goal, subjects, exam dates, quiz and practice results, topic mastery and study-plan activity to build and automatically adjust study plans and to suggest what to study next. This is automated processing within the meaning of section 71 of POPIA. It affects only the study suggestions shown to the learner, and does not produce legal or similarly significant effects. Learners are shown why a plan changed, can turn automatic adjustment off, can remove their goal, can ask for human involvement, and can object to this processing.

Sharing progress with tutors (consent)

A tutor receives a minimal progress snapshot for a booking only if the learner (or, for a learner under 18, with a parent or guardian's recorded consent) opts in for that booking. The snapshot is limited to topic strengths and needs at a coarse level, the learner's stated goal, the next exam date for the tutored subject and a count of topics due for review. Access ends 7 days after the lesson, and can be withdrawn by the learner at any time.

Children

For learners under 18, payments and progress-sharing with tutors require a parent or guardian's consent. Consent is recorded when the learner confirms that their parent or guardian agrees and provides the guardian's contact details; the guardian is notified and can dispute or revoke consent at any time.

Access, correction and deletion

Learners can download a copy of their personal information from their Profile (some categories, such as AI tutor conversations, quiz answer history, counselling messages and invoices, can be requested by email), correct their profile details, change or remove their goal, and delete their account. On deletion, learning data is erased and the profile anonymised; booking, payment, consent, legal-acceptance and audit records are retained for the periods required by law and legitimate business purposes.

AI service providers

Some learning features use third-party AI providers who may process submitted content outside South Africa under contractual safeguards (see "Cross-border transfers" above).