Examslayers Privacy Policy | Examslayers

Examslayers Privacy Policy Effective date: 12 April 2026

Overview This Privacy Policy explains how Examslayers collects, uses, stores, shares, and protects personal information when you use the Examslayers website, mobile applications, bookings, payments, support channels, and related services.
Information we collect We may collect identity and contact information, including your name, date of birth, email address, phone number, institution, grade, study level, profile photo, and account credentials. We may collect service usage information, including bookings, provider interactions, support messages, learning preferences, quiz or study activity, device identifiers, app version, browser and operating system data, IP address, timestamps, and platform analytics. We may collect post-session notes and resources shared through Examslayers, including provider messages, categories such as grade, subject, and section, file metadata, file contents stored in our database, resource hashes, safety scan results, and in-app resource view audit logs. We may collect payment and transaction information, including payment status, transaction references, settlement records, refund records, and anti-fraud indicators. Payment card details may be processed by approved payment partners rather than stored directly by Examslayers. We may collect communication and compliance records, including legal-policy acceptances, support tickets, moderation history, complaints, disputes, and records needed for safety, fraud prevention, and audit.
How we use information We use personal information to create and manage accounts, match students and providers, process bookings and payments, support learning experiences, deliver secure in-app session resources, scan uploaded resources for safety, audit resource access, personalise communication, protect the platform, investigate fraud, respond to support queries, comply with law, and improve our products and operations. We may also use information for quality assurance, analytics, internal reporting, service planning, dispute handling, and lawful direct marketing where permitted.
Sharing and disclosure We may share information with tutors or providers where reasonably required to deliver booked services or facilitate legitimate support. We may share information with infrastructure, analytics, security, communications, payment, and operational service providers acting under contractual confidentiality and data protection duties. We may disclose information where required by law, court order, regulatory process, to protect rights or safety, to investigate fraud or abuse, or in connection with a restructuring, financing, merger, sale, or transfer of business assets. Examslayers does not sell personal information as a product.
Retention We retain information only for as long as reasonably necessary for service delivery, secure in-app resource access, support, finance, audit, fraud prevention, legal compliance, dispute management, platform security, and legitimate business records. Retention periods may differ by record type. For example, financial and compliance records may be retained longer than marketing preferences or transient support data.
Security Examslayers applies reasonable technical and organisational safeguards designed to protect personal information against loss, misuse, unauthorised access, unauthorised disclosure, and unlawful destruction. No internet or software environment can be guaranteed perfectly secure, and you remain responsible for safeguarding your device and credentials.
Children and minors Where a learner is under 18, personal information may be processed on the basis of parental or guardian involvement, service delivery, and other lawful grounds under applicable law. Users must not submit another child’s personal information without proper authority.
Your choices and rights Subject to applicable law, you may request access to your personal information, correction of inaccurate data, deletion where lawful, objection to certain processing, restriction of processing, and withdrawal from direct marketing. Some requests may be limited where Examslayers must retain records for legal, contractual, safety, fraud, finance, or operational reasons.
Cross-border processing Examslayers and its service providers may process or store data in jurisdictions outside South Africa where necessary to provide the platform and where appropriate safeguards, contractual protections, or lawful transfer mechanisms are in place.
Policy updates Examslayers may revise this Privacy Policy from time to time. If we make material changes, we may notify users in-app, by email, or by another reasonable channel and may require renewed acceptance before continued access.
Contact Privacy requests or questions can be sent to [email protected] or [email protected].

Analytics and third-party tools

To understand how the Platform is used and improve it, we use our own first-party analytics together with Metricool, a third-party website-analytics service that measures aggregated site usage (such as page views, referring sites and approximate device type). Metricool acts as our operator/processor under contractual data-protection duties and may process information outside South Africa under appropriate safeguards.

Our own first-party analytics runs only if you opt in. Metricool measures basic, aggregated traffic and runs by default unless you decline analytics. We do not use analytics for advertising, remarketing or cross-site ad-targeting, and we do not sell your personal information. You can opt out at any time via the consent banner; see our Cookie Policy for details.

Leaderboards and public learning activity

The Platform includes quiz leaderboards that celebrate learning by ranking learners on their quiz activity, such as the number of correct answers and daily quiz streaks.

To keep leaderboards friendly and personal while protecting your privacy, we display your first name and last initial only (for example, "Thabo M.") together with your quiz performance and streaks. Leaderboards are visible to other signed-in Examslayers learners. We do not display your full name, email address, contact details, date of birth or age, or the specific answers you selected. Your leaderboard position is based only on your own quiz activity on the Platform.

Where a learner is under 18, only their first name, last initial and quiz statistics are shown. If you, or your parent or guardian, would prefer a name not to appear on any leaderboard, contact us at [email protected] and we will remove it.

Personalised learning

Examslayers personalises your learning. To do this we use information you give us (your grade, curriculum, subjects, exam dates and an optional learning goal such as "improve my marks") together with your activity on the Platform (quiz and practice results, topics you have mastered or need to review, and study-plan sessions you complete or miss).

We use this to build your study plan, reshuffle the sessions that are left if you fall behind or your results clearly change, choose what to revise next, suggest relevant past papers and tools, and show you a "welcome back" summary when you return. This is automated processing. It only ever affects the study suggestions and plans shown to you. It does not decide whether you can book a tutor, make a payment or access the Platform, and it does not have legal or similarly significant effects on you.

You stay in control:

Your learning goal is optional. You can change or remove it at any time from your Profile.
Study plans that adjust themselves show you why they changed, and you can turn automatic adjustment off for any plan.
You can ask us for a human explanation of any suggestion, and you can object to this processing by contacting us.
You can download a copy of your data from your Profile at any time.

Sharing learning progress with your tutor

Your tutor does not see your learning progress unless you choose to share it. For each tutoring booking you can switch on a short progress snapshot for that booking only. The snapshot shows, for the subject being tutored: the topics you find easier and harder (as simple levels, not marks), your stated goal, your next exam date for that subject, and how many topics are due for review. It never includes your marks, contact details, date of birth, other subjects or activity, or anything from counselling.

Sharing is off by default, applies only to that booking, can be switched off at any time, and ends automatically 7 days after the lesson. Tutors must keep what they see confidential and may use it only to prepare for and teach your lesson. If you are under 18, you can only turn sharing on once a parent or guardian has been recorded as having consented, in the same way as for payments.

Data export and deletion

You can download a copy of the personal information we hold about you from your Profile. Some records (for example AI tutor conversations, quiz answer history, counselling messages and invoices) are not yet included in the download; you can request them by emailing [email protected] and we will provide them within a reasonable time.

When you delete your account, we delete your learning data (study plans and adjustments, topic mastery, quiz and tutor-session history, goals, learning preferences and usage analytics) and anonymise your profile. We keep only what the law or legitimate business purposes require, such as booking, payment and refund records, guardian-consent and legal-acceptance records, and audit logs.

AI features and cross-border processing

Some features (for example AI study notes, quizzes, practice questions and the AI tutor) are powered by third-party AI service providers, which may process the content you submit outside South Africa under contractual safeguards. We send only what is needed to generate your response and do not use your content to advertise to you. Please do not enter sensitive personal information about yourself or others into AI features.